Question 1

1. 🐾 Project Scope

Accepted Answer

At BarkBuilt, we are passionate about crafting exceptional websites tailored to your needs! Each of our design packages includes the specific services listed on our pricing page, ensuring you know exactly what you're getting. This typically comprises a set number of pages, initial SEO setup, mobile responsiveness, and basic on-page optimization.  
If you find that you need more than what’s included, such as additional pages, advanced feature upgrades, or extra branding elements, don't worry! We are more than happy to accommodate these requests. However, such extras will require a separate quote or will be billed at an hourly rate. This transparent approach allows us to focus on delivering top-notch quality while ensuring that your website meets all your expectations and grows with your business needs.  
By clearly defining the project scope upfront and being flexible with additional work, we strive to make your experience with BarkBuilt seamless and exciting. Let's build something amazing together!

Question 2

2. 💳 Payment Terms

Accepted Answer

At BarkBuilt, we strive to provide transparent and flexible payment options for our website design services. Our standard payment terms are as follows:  
1. Initial Deposit: A 20% non-refundable deposit is required to commence work on your project. This secures your spot in our schedule and allows us to start the initial design phase.  
2. Progress Payment: Another 40% of the total project cost is due upon approval of the primary design mockup. This stage covers the detailed development and iteration based on your feedback.  
3. Final Payment: The remaining 40% balance is due prior to the final delivery and launch of the completed website. This ensures that all design elements meet your standards and expectations.

We accept various payment methods, ACH via Zelle, credit/debit cards, and digital payment platforms. We believe that clear and upfront payment terms help in avoiding misunderstandings and ensure a smooth project timeline.

Question 3

3. ⏳ Timelines

Accepted Answer

Estimated project timelines (2-3 weeks for Starter, 4–8+ weeks for the Leader of the Pack, and 8+weeks for the Top Dog) depend on timely client feedback and content delivery. For BarkBuilt, these timelines are ideal estimates and we strive to meet them with enthusiasm and dedication. However, it’s crucial for clients to provide prompt feedback, detailed content, such as copy and images, and timely approvals. Delays in delivering these essential elements could result in timeline extensions or rescheduling.

At BarkBuilt, we aim to deliver a top-quality website that exceeds your expectations, and your cooperation helps us achieve that in a timely manner!

Question 4

4. 📥 Client Responsibilities

Accepted Answer

At BarkBuilt, we are thrilled to partner with you to create a stunning, high-performance website! To ensure a smooth and successful collaboration, we ask our clients to take on a few key responsibilities:  
1. Provide Requested Content Promptly: This includes all text (copy), images, and branding materials. Timely delivery of these elements is crucial for us to stay on schedule and bring your vision to life without unnecessary delays.  
2. Quick Responses to Review Rounds: When we send over drafts or updates for your review, we kindly ask that you respond within 3 business days. Your feedback is vital to keeping the project on track and ensuring that the final product meets your expectations.  
3. Secure Domain and Hosting: Unless your package with BarkBuilt includes domain and hosting services, you will be responsible for securing these on your own. If you need guidance on selecting the right options, we're more than happy to assist!  
4. Legally Owned or Licensed Content: It's important that all content you provide, including text, images, and other media, is either owned by you or properly licensed for use. This helps us avoid any legal issues and ensures that your website is fully compliant with copyright laws.  
By fulfilling these responsibilities, you'll help us create a website that not only meets but exceeds your expectations. We're excited to embark on this journey with you and make your online presence truly exceptional!

Question 5

5. 🔄 Revisions, Edits & Scope Changes

Accepted Answer

BarkBuilt is committed to delivering exceptional website design services tailored to meet your unique needs! Each of our design packages includes 1–5 rounds of revisions, depending on the tier you choose, ensuring your vision comes to life just the way you want it.

If you require additional revisions beyond the included rounds, these will be billed at $75 per hour. This allows us to maintain the high quality of our work while being flexible to your needs.

For any major scope changes after the design has been approved, a change order will be required. This ensures that both parties are aligned on the new direction and any additional costs or timelines are clearly communicated and agreed upon.

Question 6

6. 🧾 Refunds & Cancellations

Accepted Answer

At BarkBuilt, we understand that circumstances may change, and you might need to cancel your project. Here’s our policy on refunds and cancellations to ensure transparency and mutual understanding:  
1. Non-refundable Deposits: Due to the custom nature of website design, all deposits are non-refundable once the project has begun. This is because significant resources and time are immediately allocated to your project from the start.  
2. Cancellation Before Work Begins: If you need to cancel your project before any work has started, we may offer up to a 50% refund of your deposit at our discretion. This policy ensures that you're not out of pocket if plans change early in the process.  
3. No Refunds After Work Commences: Once work has commenced on your website, no refunds will be issued. This includes work on concepts, drafts, and any part of the design process that has already been undertaken.  
We strive to offer the highest quality service and create websites that exceed your expectations. If you have any questions or concerns, please don't hesitate to reach out to our friendly team.  By choosing BarkBuilt, you're partnering with a dedicated team passionate about turning your vision into a stunning, functional website!

Question 7

7. 📈 Post-Launch Support

Accepted Answer

At BarkBuilt, we are committed to ensuring your satisfaction and the seamless performance of your newly designed website! Once your site is ready for the world, we'll go through a detailed testing and review process with you prior to launch. This ensures that every element meets your expectations and functions perfectly.  In addition, BarkBuilt offers an amazing post-launch support package. For the first 7 days after your website goes live, you will receive technical support at no extra charge. During this period, you can reach out to us for any immediate tweaks, fixes, or guidance to ensure everything runs smoothly.  
If you’re looking for continued peace of mind and ongoing enhancements, we provide a monthly Tail-Wag Retainer. This plan covers regular updates, maintenance, and support, giving you the confidence that your website remains in top shape as your business grows. With BarkBuilt, you're not just getting a website; you're partnering with a team that’s dedicated to your long-term success! 🚀

Question 8

8. 🚫 Intellectual Property

Accepted Answer

Here at BarkBuilt, we're thrilled to craft unique, impactful websites tailored just for your business! All designs, strategy, and copy we create for you remain the property of BarkBuilt until the final payment is received. This ensures that all our hard work and your incredible vision are protected throughout the process. Once you've settled the balance in full, you'll own the finished website files and the content created specifically for your business, allowing you to launch and manage your website with full confidence and ownership. Happy designing!

Question 9

9. 📣 Portfolio Usage

Accepted Answer

At BarkBuilt, we're passionate about the fantastic websites we create, and we love showcasing our work to inspire potential clients! Upon completing your website design, we reserve the right to feature your site's designs and screenshots in our portfolio, social media channels, and various marketing materials. This allows us to highlight our craftsmanship and the unique, eye-catching designs we deliver. If you prefer that your website not be used in these promotions, simply let us know in writing, and we will honor your request. Our goal is to respect your preferences while also celebrating the amazing projects we collaborate on!

Question 10

10. 📌 Legal Notes

Accepted Answer

Our services are governed by the laws of the State of Missouri. BarkBuilt is not liable for any damages related to the website's functionality, issues stemming from third-party services such as hosting or email, or any loss of business income. We strive to deliver top-notch websites and seamless integrations, but some factors are beyond our control. Rest assured, our team is dedicated to providing the best possible support and solutions for any challenges that might arise.

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